Refund policy
Returns and Right of Withdrawal
1. Right of withdrawal (consumers)
If you are a consumer, you have the right to withdraw from your purchase within 14 days, without giving any reason.
The withdrawal period expires 14 days after the day on which you (or a third party you designate, other than the carrier) receive the goods. If your order is delivered in several shipments, the period expires 14 days after you receive the last item.
2. How to withdraw
To exercise your right of withdrawal, you must notify us of your decision by a clear statement, preferably by email at info@ardasuppliers.com, or by post at Arda Suppliers, Unipessoal Lda, Rua Pinto Bessa, 122, Armazem 12, 4300-427 Porto. You may use the model withdrawal form below, but you are not obliged to.
To meet the withdrawal deadline, it is sufficient that you send your notification before the 14-day period expires.
3. Returning the goods
If you withdraw, you must send the goods back to Arda Suppliers, Unipessoal Lda, Rua Pinto Bessa, 122, Armazem 12, 4300-427 Porto without undue delay and in any case no later than 14 days after the day you notified us of your withdrawal. The deadline is met if you send the goods back before the 14-day period has expired.
You bear the direct cost of returning the goods. We recommend using a tracked and insured shipment and packing the goods securely, together with all accessories and documentation.
4. Refund
If you withdraw, we will refund all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days after the day we are informed of your decision to withdraw.
We will refund you using the same payment method you used for the original transaction, at no cost to you. If you chose a delivery option more expensive than our standard delivery, we are not required to refund the additional cost.
We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them back, whichever is earlier.
5. Condition of the goods
You may handle and inspect the goods as you would in a shop. You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. We may deduct the amount of that loss in value from your refund.
6. Exceptions
The right of withdrawal does not apply to:
- goods made to your specifications or clearly personalised (custom or special-order items);
- sealed goods that are not suitable for return for health or hygiene reasons, if they were unsealed after delivery (for example, headphones);
- sealed audio or video recordings and sealed computer software, if they were unsealed after delivery.
7. Non-consumers
The right of withdrawal applies to consumers only. If you are purchasing for business purposes, please contact us before ordering to discuss return conditions.
8. Legal guarantee
Your statutory rights under the legal guarantee of conformity for goods are not affected by this policy.
9. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Arda Suppliers, Unipessoal Lda, Rua Pinto Bessa, 122, Armazem 12, 4300-427 Porto, info@ardasuppliers.com
I hereby give notice that I withdraw from our contract of sale of the following goods: [description of goods]
Ordered on / received on: [date]
Name of consumer(s): [name]
Address of consumer(s): [address]
Signature of consumer(s) (only if this form is notified on paper): [signature]
Date: [date]